Terms & Conditions

1. Description of Service

Nekoji provides AI-powered specialist agents (“Agents”), accessible via chat, each designed to assist with a specific business function, including customer relationship management, sales, purchasing, human resources, marketing, finance, inventory, customer support, business planning, and website-related tasks. The current list of available Agents and their functions is published at nekoji.ai/plan. The Service is provided on a subscription basis.

2. Eligibility

You must be at least 18 years old to use the Service. By subscribing, you represent that you have the authority to bind your organisation to these Terms.

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised use at hello@nekoji.ai.

4. Billing & Payment Authorisation

4.1 Billing

Plans are billed monthly as selected at checkout. All prices are in Malaysian Ringgit (MYR) and are inclusive of applicable taxes, including Sales and Service Tax (SST) where applicable, as displayed on nekoji.ai/plan. Payment is due at the start of each billing period. We reserve the right to change pricing with 30 days’ notice on our website.

4.2 Adding Agents

You may add additional agents at any time. Each additional agent is billed at the rate applicable at the time, as published on nekoji.ai/plan. Charges are prorated for the remainder of the billing cycle.

4.3 Payment Authorisation & Consent

By proceeding with your subscription, you acknowledge and agree that:

• You authorise Nekoji to charge your designated payment method on a recurring basis at the rate applicable to your selected plan.
• This authorisation remains in effect until you cancel your subscription.
• Subscription fees are non-refundable except as expressly stated in Section 12 (Refunds).
• You consent to the storage of your payment method token for future recurring transactions.
• You acknowledge the AI disclosure, indemnification, and data-processing provisions set out in Sections 9, 10, and 15 of these Terms.

This authorisation is confirmed at the point of checkout via an explicit consent action, and the confirmation is stored for compliance purposes.

4.4 Merchant & Payment Details

• Merchant: Nekoji
• Billing: Monthly, in advance
• Currency: Malaysian Ringgit (MYR)

5. Free Trial

Any user may apply for a 14-day free trial. The trial period is fixed and cannot be extended. Billing does not begin automatically at the end of the trial period. Once your trial expires, your Agent may pause responses, operate in a limited mode, or prompt you to subscribe to a Nekoji plan to continue.

• Only one free trial may be active per user at any time. If you start a trial with one Agent, you may not start a trial with a different Agent until your current trial has ended or expired.
• Only one free trial is permitted per Agent, per account.
• We reserve the right to limit or withdraw the trial offer at any time.
• No payment information is required to start a trial unless otherwise stated at checkout.

6. Usage & Limits

Each plan includes a fixed monthly usage allowance to process your Agent’s conversations, document uploads, and web research requests. Usage allowances are set out on nekoji.ai/plan and may vary by plan tier. If you exhaust your usage allowance before your billing cycle resets, your Agent(s) may pause responses, operate in a limited mode, or prompt you to upgrade your plan until the next billing cycle begins or you upgrade. Unused usage does not carry over between billing periods or between Agents, and resets at the start of each new billing period. Nekoji may, at its discretion, introduce usage top-ups, add-on packs, or agent-bundling options in the future; any such options will be governed by additional terms made available at the time they are introduced.

7. Voice & Media Feature Consent

Where your plan includes voice input functionality, you consent to Nekoji recording and processing your voice input through third-party speech-to-text providers solely to operate the Service. Voice recordings are retained only as long as necessary to provide the Service and are handled in accordance with our Privacy Policy.

8. Acceptable Use

You must not:

• Use the Service for any unlawful purpose
• Attempt to reverse-engineer, copy, or resell the Service or any Agent
• Use the Service to generate harmful, abusive, or misleading content
• Interfere with the Service’s operation or security
• Allow unauthorised third parties to access your account
• Use the Service to impersonate any person or entity, or to clone or simulate any individual’s voice without that individual’s explicit consent
• Represent, hold out, or suggest to any third party that an Agent is a human being rather than an AI system

9. Intellectual Property

9.1 Ownership

Nekoji owns all rights, title, and interest in the Service, including its software, AI Agents, branding, and content.

9.2 Input / Your Data

You retain all rights to any data, content, or materials you or your end users submit to the Service (“Input”), including your CRM records, sales data, financial data, HR data, and similar business records.

9.3 Output

Content generated by an Agent in response to your Input (“Output”) is made available for your business use. As between you and Nekoji, you own the business records and data comprising the Output. You may not resell, sublicense, or redistribute Output as a standalone AI product, nor use Output to train a competing AI system.

9.4 Licence to Your Input

You grant Nekoji a limited, non-exclusive licence to use your Input solely to provide, maintain, and improve the Service to you. Except as stated in Section 11 (Data & Privacy), we do not use your Input to train AI models shared across other customers without your explicit consent.

10. AI Functionality & Disclosure

10.1 Not Human

Our Agents are artificial intelligence systems, not human beings, even though each Agent has a name and persona. You must ensure that your own end users, customers, employees, and other third parties who interact with an Agent through your account are made aware that they are communicating with an AI system and not a human representative.

10.2 Accuracy and Reliance

AI-generated Output may be incomplete, inaccurate, or out of date. You should not rely on Output as a substitute for professional legal, financial, medical, tax, or HR/employment advice. Where an Agent produces content relating to regulated matters (for example, finance- or HR-related tasks), you remain solely responsible for independently verifying that content before acting on it or relying on it for compliance purposes.

10.3 Third-Party AI Providers

Some AI Functionality is powered by third-party AI model providers. Your Input and the resulting Output may be processed by these providers, in some cases outside Malaysia, solely to provide and support the Service to you.

10.4 Voice Features

Where you use voice input functionality (available on eligible plans), your voice recordings may be processed by third-party speech-to-text providers. See Section 7 (Voice & Media Feature Consent) and our Privacy Policy for further detail.

11. Data & Privacy

Your use of the Service is subject to our Privacy Policy, available at nekoji.ai/privacy-policy. We do not train Nekoji-wide AI models using your data without your explicit consent. Where your Input includes personal data (including customer contact data, HR records, or financial records), you confirm that you have the necessary rights and consents to provide that data to us, and you acknowledge that such data will be processed in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) and our Privacy Policy.

12. Cancellation

12.1 General

You may cancel your Nekoji subscription at any time. There are no cancellation fees.

12.2 How to Cancel a Free Trial

You may cancel your free trial at any time within the 14-day trial period, at no cost, by emailing hello@nekoji.ai or by submitting the form on our Contact Us page. No payment will be collected.

12.3 How to Cancel a Subscription

Log in to your account at nekoji.ai and cancel your subscription plan directly from your account settings.

12.4 When Cancellation Takes Effect

Cancellation takes effect at the end of your current billing period; you retain full access until that date.

12.5 Account Data After Cancellation or Trial Expiry

Following a trial expiry, trial cancellation, or subscription cancellation, your data will be retained for 3 days, after which your account and associated data may be permanently deleted.

12.6 Reactivation

If you wish to reactivate your subscription after it has expired or been cancelled, you may email us at hello@nekoji.ai. Please note that we only retain data for cancelled or expired Agents for 3 days from the date of cancellation or expiry; after this period, your data may no longer be recoverable.

13. Refunds

13.1 Free Trial

No charge is made during a free trial; you may cancel at any time during the trial at no cost.

13.2 Monthly Subscriptions

Non-refundable except as expressly stated in this Section. If you cancel, you retain access until the end of the current billing period; no partial refunds or credits are given for partial months.

13.3 Accidental or Duplicate Charges

Contact us at hello@nekoji.ai within 3 days of an erroneous charge and we will issue a full refund.

13.4 Plan Changes

Upgrades take effect immediately. Plans are not eligible for downgrade.

13.5 Service Termination for Breach

If we terminate your access due to a violation of these Terms, no refund will be issued for prepaid fees.

14. Indemnification

14.1 By You

You agree to defend, indemnify, and hold Nekoji harmless from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of: (a) your use of the Service in violation of these Terms; (b) your Input or Output, including any personal data you submit without proper authorisation; (c) your violation of any applicable law or a third party’s rights, including privacy or intellectual property rights; or (d) any Agent configuration, workflow, or automation you create or deploy through the Service.

14.2 By Nekoji

We will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual property rights, and will indemnify you against damages finally awarded against you as a result, provided you give us prompt written notice of the claim and allow us to control its defence and settlement.

15. Limitation of Liability

To the maximum extent permitted by law, Nekoji shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 30 days preceding the claim. This limitation applies regardless of the legal theory of liability and even where we have been advised of the possibility of such damages.

16. Disclaimer of Warranties

The Service is provided “as is” without warranty of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate or fit for a particular purpose. Nekoji makes no warranties as to the accuracy or completeness of any AI-generated Output, and you use such Output at your own risk, particularly where it relates to professional, financial, legal, tax, or HR/employment matters.

17. Force Majeure

We shall not be liable for any delay or failure to perform under these Terms due to circumstances beyond our reasonable control, including acts of God, government action, pandemic, natural disaster, civil unrest, labour disputes, internet or telecommunications failures, or denial-of-service attacks. This does not excuse any payment obligations already due.

18. Third-Party Services and Channel Availability

The Service is currently delivered primarily via Telegram, and may in future be delivered via other platforms, a web chat widget, or other third-party channels. Nekoji does not control, and is not liable for, the availability, performance, security, or policies of these third-party platforms. If a delivery channel becomes unavailable, we will use reasonable efforts to restore service or provide an alternative channel where feasible, but we do not guarantee uninterrupted availability through any single channel.

19. Termination

We reserve the right to suspend or terminate your access if you violate these Terms. Upon termination, your right to use the Service ceases immediately, and your data may be deleted after 3 days.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent.

21. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Kuala Lumpur, Malaysia.

22. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via the website at least 7 days in advance. Continued use after changes take effect constitutes acceptance.

23. Contact

For questions about these Terms, contact: Nekoji · Email: hello@nekoji.ai · Website: nekoji.ai