Frequently Asked Questions
Find quick answers about Nekoji billing, subscriptions, trials, agents, and more.
Billing
Pricing, payments, invoices, and refunds.
How much does Nekoji cost?
Nekoji costs RM80/month per agent, billed monthly in advance in Malaysian Ringgit (MYR).
Adding more agents is billed at the same RM80/month rate for each additional agent.
What payment methods do you accept?
Nekoji currently accepts card payments only.
A card is required for the recurring subscription and automatic monthly renewal. FPX and e-wallet payments are currently not available for Nekoji subscriptions.
Can I pay annually instead of monthly?
Not currently. Nekoji only offers a monthly subscription for now.
Once subscribed, your subscription automatically renews and charges your card each month, so you don't need to make a manual payment every month.
Do prices include SST/GST?
Yes. The displayed price covers SST, so you won't incur any additional SST charges.
What happens if I upgrade or downgrade my plan?
Upgrades take effect immediately, with a prorated credit from your current billing period applied to the new plan.
Downgrades take effect at the start of your next billing period.
Can I get a refund?
Monthly plans are non-refundable. However, you can continue using your subscription until the end of your current billing period.
I was charged twice or charged the wrong amount. What do I do?
Email hello@nekoji.ai within 30 days of the charge.
Please include your registered email address and the relevant transaction details. Accidental or duplicate charges will be refunded in full once verified.
Where can I find my invoice or receipt?
We email your invoice to your registered email address.
You can also log in to your portal and go to Invoices & Bills to view your invoices and bills.
Technical
Using and communicating with your Nekoji agents.
How do I talk to my agent?
You can communicate with your agent through text or voice messages on Telegram — there's no new app or dashboard to learn.
How is my agent set up?
During registration, you'll need to provide your Telegram ID.
You can find your Telegram ID through t.me/userinfobot .
After submitting your registration, wait for an email confirming that your agent has been activated. Once activated, your agent will communicate with you through its Telegram chat.
Can my agent CC or BCC people on emails?
No. CC and BCC aren't currently supported.
Your agent can still email additional recipients directly. Just ask it to send or copy the email to the additional recipient's email address instead.
Why isn't my agent replying?
A temporary Telegram service interruption may prevent your agent from receiving or sending messages.
If Telegram is temporarily unavailable, please try again once its service is restored. Your agent should resume responding when communication becomes available again.
Do I need to install a separate app?
No. Everything runs through Telegram, so you don't need to install a separate Nekoji app.
Can I use voice messages with my agent?
Yes. Voice input is included with the PRO plan. Send a voice message to your agent and it can process your request.
Can my agent read documents I send it?
Yes. Document upload is included with the PRO plan.
Can one Telegram account run multiple agents?
Yes. You can subscribe to more than one agent under a single Telegram account.
Each agent appears as its own separate personal agent, so you can message the specific agent you need for Sales, CRM, Finance, or another supported area.
What if I change my phone or lose access to Telegram?
It doesn't matter which device you use. As long as you log in to the same Telegram account and Telegram ID, you can continue using your agent.
If you've genuinely lost access to your Telegram account, contact Telegram's official support for account recovery.
Trial & Subscription
Starting a trial, subscribing, and cancelling.
Trial
How do I sign up for the trial?
Choose an agent → sign up or log in → provide your Telegram ID → agree to the Terms & Subscription Agreement → submit.
You'll then receive a "Nekoji to Welcome" email to set your password, followed by an agent activation email once your agent is live.
No credit card or payment information is required to start your trial.
How does the 14-day free trial work?
Your trial ends after 14 days.
Once you've completed a trial for an agent, you won't be able to start another trial for that same agent.
However, if you don't have any other ongoing trials, you can start a trial for a different agent.
How do I cancel my free trial?
You don't need to do anything.
Since no payment method is collected when you start the trial, you can simply leave it and the trial will end after 14 days without any charge.
What happens when my trial ends?
If you've added a payment method and want to continue, billing starts automatically at the PRO rate of RM80/month.
If you haven't added a payment method, the trial simply ends with no charge.
Can I add more agents later?
Yes. You can start with 1–3 agents and add more anytime.
Each additional agent costs RM80/month.
Subscription
How do I cancel my subscription?
Log in to your portal at nekoji.ai and go to Subscription.
Open the subscription number you want to cancel. From the subscription details page, click Cancel Subscription.
When does my subscription cancellation take effect?
Your access continues until the end of your current billing period. Partial-month refunds are not provided.
What happens to my data after I cancel?
Your data is retained for 3 days after cancellation. After 3 days, the data may be permanently deleted.
Feedback
Help us improve Nekoji and your agents.
Do I have to complete the feedback survey?
No, the feedback survey isn't mandatory, but completing it really helps.
Your input directly shapes how we improve your agent and the overall Nekoji experience. From time to time, you may even receive a surprise gift after submitting your feedback.
Can I suggest a new feature or a new agent?
Yes. Suggestions for new features and agents are always welcome.
Send your suggestion through our Contact Us form.
Thanks for helping us improve Nekoji. We're already developing additional agents based on SME needs.
How long does it take to hear back after I submit feedback?
It may take 1–5 working days for us to respond.
Thanks for your patience!
Where can I read documentation or guides for my agent?
You can ask your agent directly. It can explain what it can do and guide you on how to work with it right inside your Telegram chat.
Other
Anything else you might want to know.
Who do I contact for anything not covered here?
Submit your enquiry through our Contact Us form or email us at hello@nekoji.ai .
Does Nekoji support languages other than English?
Yes. Nekoji supports English, Chinese, and Malay.
Just ask your agent to communicate with you in whichever supported language you prefer.